Not All Dialers Are Created Equal. Robust and mature pacing algorithms guarantee a highly accurate call progress detection and ensures rapid screen-pops and lightning fast voice connects to your call center agents. Predictive dialers efficiently and accurately screen out answering machines, busy signals, operator intercepts, fax lines/modems and pass through only live connects to agents with up to a 95% efficiency. This allows for Live Call and Messaging Center Efficiency and can improve overall contact rates by as much as 300% over hand dialing when dialing residential campaigns. Dialing business to buisiness your contact rate will be as much as 150% improvement over hand dialing.
With Preview and Progressive dialing the progressive dialer enables an agent to view a record for an amount of time to review notes, etc., before the dialer launches the call. This enables the TSR/agent to view the record about to be called. Typically, progressive dialing campaigns are most effective in Business to Business campaigns where you are certain virtually every call will be answered by a live person or an auto attendant. Progressive dialing gives the agent a chance to see who they are calling next and how to navigate an auto-attendant IVR but still enables far more efficient dialing than typical manual/hand dialing by keeping your agents busy and not allowing them to waste time extensively reviewing records.
Preview Dialing is similar to progressive dialing although the control is placed entirely in the agents hands. After a call is submitted, a new record is immediately presented to the agent. The agent can choose to place a call to the current record when they are ready, or reject the call to receive the next lead.
How can a virtual contact center benefit you? Many Stratasoft customers are able to centralize their physical hardware in a single location while operating several different call centers in different locations. The benefits are numerous: IT infrastructure investment is significantly reduced. IT personnel and resources can be centralized for maximum benefit. Back-up, redundancy and failover solutions can be significantly reduced in both scope and cost. Supervision and control of all campaign data and call flow can be handled by your top personnel. International call centers can make phone calls within the United States greatly reducing toll costs. Your Telephony equipment can be Colocated in our NOC or in yours.
TouchStar's premier call center system for enterprise and medium sized call centers. Fully featured unified communications platform for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow you to expand, customize, and integrate TouchStar as you grow and as technology advances. Robust scalable tier one call center system that enables local and remote end users with on site and hosted deployment options. TouchStar Call Center 2008 allows call centers to run outbound campaigns, inbound campaigns, or blend both inbound and outbound campaigns. Inbound campaigns provide screen pops with customer information. You can also implement the “Click to Call Back” feature on your website, for immediate response. Outbound campaigns can be run in several dialing options including Predictive, Power and Preview dialing. Call blending seamlessly combines the two campaigns prioritizing inbound calls to reduce hold times and dropped calls.
With predictive dialing you can increase your contacts rates. TouchStar is a global leader with a proven predictive dialing algorithm. Each dialing option is by campaign giving you the flexibility needed to run your call center. TouchStar 2008 telecommunications platform is capable of traditional and VoIP line and agent connections. This allows you to take advantage of Voice over IP in stages rather then forcing you to adapt the new technology. With VoIP agent connections it is easy to implement remote agents providing you the ability to expand you call center work force without increasing your expenses. Multiple ACD and IVR Features TouchStar has created a robust library of ACD and IVR features, including skills based routing, self service, and allowing real time modifications. TouchStar prides themselves on their IVR Maker allowing you to implement the solution that is unique to your needs.xSELLerator predictive dialing is based on a sophisticated dialing calculation, which takes into account many criteria, including abandonment percentage, contact ratio, average talk time, agents waiting for calls, agents in calls, and after call work. xSELLerator offers a “blended leads” feature that allows the dialer to call multiple lists simultaneously, ensuring maximum penetration of each campaign. Once the dialer reaches the target for a certain list, the dialer will quit calling that list and move to the next list based on priority.
With self-pacing, the dialer does not need constant supervision. The dialer determines how quickly the next call should be placed by utilizing real time statistics.
The IVR feature has unlimited configurations for routing calls based on the Client/Packages, DNIS, and caller touch-tone responses. With the xSELLerator IVR feature, you can create and edit scripts designed specifically for your organization. When referring to the IVR, the term “script” refers to the recorded information an Inbound caller hears and the structure in which the caller can interact with the IVR.
The ACD Scheduler sets time-based behaviors for a call queue. In the ACD Scheduler, you may enter one or many groups to be used depending on the length of time a caller has been waiting within the queue.
Based on three decades of experience, CallGenX is a robust solution that increases productivity and improves the customer's experience. No other outbound call center system at a similar price offers the functionality, ease of use, reliability, and world class support than our CallGenX Call Center System. CallGenX is perfectly suited for industries that must maximize outbound contact for Fundraising, Non-Profits, Political Campaigns, Mortgage, Home Improvement, Higher Education, or Financial Services.
With predictive dialing, you can improve contacts rates 200% to 300% compared to manual dialing.CallGenX call center provides Predictive Dialing, Automated Voice Messaging, Campaign Management, Compliance Management, Simple Scripting, Call Monitoring, Call Recording, and Detailed Reporting.Unique software-only solution that eliminates the need for expensive hardware by operating on a standard windows server and integrating with your existing PBX, or TouchStar's IP PBX. A scalable browser-based solution for local or remote users that's a great fit for inbound and outbound call centers that do not require predictive dialing. eTelescript is a thin client, call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VoIP call center. eTelescript provides the capability to empower remote global agents and administrators. eTelescript enables agents to work with full call center capabilities regardless of their location. Agents are the core of every call center operation. eTelescript provides agents with the tools necessary to make them superior representatives. Empowering agents to drive revenue, ignite overall corporate growth and improve service levels are objectives eTelescript can help you attain. eTelescript maximizes a calling campaign's efficiency and productivity while providing complete control and security for call management processes. Our suite of applications and distinctive strengths designed for the web include: Applications * Scripting * Reporting * Database integration * Predictive dialers * Inbound/OB/blending * Multiple simultaneous campaigns * Appointment scheduling * IVR Strengths * Inexpensive hardware requirements * Remote usability (agent and manager) * Unlimited scalability * Centralized control * Open system design * No geographic limitations * Hardware independent Global Calling Campaigns eTelescript is truly a global application. It allows for identical or different calling campaigns to contact multiple countries simultaneously in virtually any language you require. Furthermore, it is designed to automatically localize dates, times and currency based on the browsers settings, easing the level of hands-on management required. Virtual Call Center / Remote Agents / Centralized Control eTelescript treats geographically dispersed agents, either remotely or in a call center, as if they were centrally located in a physical call center. Supervisors visually monitor agent, team and campaign activity, utilizing web-based, color-coded, real-time reports. Centralized management control and data storage provides considerable cost benefits and timesavings. eTelescript enables remote management of the agent, server and various supervisors from a single location. Data is centrally collected and stored, eliminating the need for information uploads and imports. With eTelescript, management has the freedom to pursue the most able agents, regardless of city, state or country.
TouchStar Unify provides contact management, click to call, automated activity tracking, email integration, chat integration, inbound and outbound communications with screen pop, reporting, recording, and monitoring. Unify enables fully integrated unified communications for TouchStar systems and other PBXs including Asterisk. TouchStar Unify enables call centers to segment their contact database for each of their clients.
TouchStar Unify is a revolutionary browser based application that can unify your existing communications tools or easily integrate TouchStar's advanced communications systems into your business. TouchStar Unify reduces your costs and increases your productivity. Empower your business today with cost effective unified communications from TouchStar.
Integrate Your Existing Communications Tools or Advanced TouchStar Systems. Contact Management, Multiple Contact Database Segmentations for Multiple Clients or Business Units, Custom Page Layouts for Multiple Clients or Business Units, Custom Fields for any Page Layout, Email Integration with Automatic Activity Logging, Click to Call PBX Integration with Automatic Activity Logging, Contact Screen Pop from Inbound or Outbound Call, and Chat Integration with Automatic Activity Logging. Unify has Custom Reports, is Browser Based, and is Highly Scalable. Unify will integrate with, Your Existing PBX, TouchStar 2008 Enterprise Call Center, TouchStar IP PBX, Asterisk Based Systems, and Multiple Phone Systems. You can Reduce Costs by Consolidating Technology, Improve Customer Service, and bottom line, Increase Productivity.We offer both remote and on-site support. You can purchase our on-site services by the day, week, or month.
Our remote services are in two levels.